Troubleshooting Guide | Water Pump

Normally, a water pump has a long lifespan and is not easily susceptible to breaking. if you are experiencing a lack of response, read this.

Updated over a week ago

Draining Mode

To initiate draining mode, simply give the command and you will notice the hey abby LED indicator turn blue while the smart dial screen displays the draining icon. (the screen is only available with OG edition)

If you do not see the draining mode activate during your session, it's possible that the hey abby device is not properly connected to your smartphone. In this case, try turning off the device for 5 minutes and then turning it back on. This should resolve the issue in most cases.

However, if the problem persists, you may need to re-pair your device.

Draining Mode is on but the water pump not working

In very rare cases the water pump connector is loosened which will cause a lack of response of the water pump, please perform the below check, we encourage you to check with our support team first before you open the hey abby back panel

Remove the back panel

Check whether the terminals are disconnected

If the issue is still not resolved, please contact our support team.

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