Hey abby connects to 2.4 GHz Wi-Fi networks. If you're having trouble finding your network when connecting abby to Wi-Fi, ensure that your 2.4 GHz network is set up first.
If you have a dual-band router, do not connect to the “Name_5G” WiFi. We also recommend keeping abby within range of your wireless router for the best connection.
This guide will walk you through how to pair and repair your Hey abby grow cabinets, and provide troubleshooting tips if you encounter any connection issues.
Pairing
STEP 1:
Open up your dual-band router and locate the information label. This label will include information such as the public IP address, default network name, and default password. Jot down all of this information.
STEP 2:
Open your computer and log in to your wireless account with the default password. Next, open up your desired web browser and enter the router’s IP address. You'll be taken to a login credentials page, where you can enter the default network name and default password.
STEP 3:
Find the dual-band settings and make sure both bands(2.4G and 5G) are enabled. Save any changes you make and exit the admin control panel.
Step-by-Step Video Tutorial
For OG Grow Box Users:
For 420 Edition Grow Box Users:
If you are still running into an issue, please don't hesitate to reach out to our experts. You can chat with them via the chat box in the lower right-hand corner or send an email to [email protected]
Re-Pairing
Like the laptop restart, re-pairing your Hey abby grow box might help you fix some issues. Here are the steps:
A. Delete the current Hey abby:
Head to your settings page and check that your firmware and app are up to date. You should have the latest firmware and app version. Select "Delete abby" and confirm first.
B. Power off and on, then connect again:
Next, unplug your device and then plug it back in and add your device
Enter your WiFi network. Be sure to keep your phone near the device for faster pairing.
C. Now you're all set:
Re-pairing is complete— you're ready to continue growing!
FAQs
What should I do if my device can't connect to the network?
Troubleshooting Steps:
Check if your Hey abby grow box is powered on, the router is connected, and the device is in the correct pairing state;
Double-check the Wi-Fi password for accuracy, ensuring correct uppercase/lowercase letters and avoiding any spaces. Additionally, make sure you are connecting to the correct Wi-Fi account;
Use the 2.4GHz Wi-Fi when pairing the device. If 2.4GHz and 5GHz bands share the same WiFi account, it's advisable to create separate accounts for each band and use the 2.4GHz WiFi for the pairing process:
b. ASUS Router
Ensure DHCP service is enabled on the router. If not, the IP address will be occupied.
For iOS 14 or above, make sure you've granted hey abby app access to the local network and Wi-Fi.
If the network is functioning but the grow box won't connect, examine whether the router is overloaded. Attempt disabling Wi-Fi on a specific device to alleviate channel congestion and then reconfigure.
If your router's wireless MAC address filtering is enabled, remove the Hey abby device from the filtering list in case of blocking. Or simply try disabling the MAC filtering.
Use a reputable router brand (e.g., Netgear, ASUS, D-Link, TP-Link). If your router is supplied by your internet service provider, be aware that compatibility issues may arise due to specific functionalities mandated by the provider.
Check the distance between the Hey abby device and router. To maintain a strong signal, keep the device within 5 meters if there are no obstacles, and within 2 meters if there are walls or metal objects.
Verify that your router is a Wi-Fi 5 router. If you have a Wi-Fi 6 router, disable the Wi-Fi 6/802.11ax mode on the 2.4GHz Wi-Fi. Our devices are not compatible with Wi-Fi compliant with the Wi-Fi 6 standard.
Confirm that your router's Wi-Fi password encryption method is WPA2-PSK/WPA. Our device does not support WPA2-CERT and WPA3, and the wireless mode cannot be set to 11n only.
How to determine whether it's a network or hardware issue?
You can verify it in the following ways:
Reset your device for pairing mode. (Make sure the device is powered off for at least 10 seconds before turning it back on)
Generally, Hey abby device only supports 2.4GHz Wi-Fi. If using a mixed 2.4GHz and 5GHz network, the pairing might fail. Ensure your phone is connected to 2.4GHz Wi-Fi network.
Check that the Wi-Fi password is correct and your device is near the router.
Prepare two mobile phones: one to set up a hotspot as a network provider (acting as a router substitute), and the other to connect to the Hey abby device.
If the device successfully connects to WiFi and can work properly through these steps, there might be an issue with your router settings or compatibility.
If the device still won't connect, it could be a hardware problem.
Why does the device frequently go offline after being removed and added again?
If your device has been offline for a long period, you need to reset it to the pairing state and manually re-add it.
If you're experiencing consistent offline issues, please check the following:
Check whether the router is powered off and disconnected. If it is, reconnect it. Wait for two minutes and check if your device is online.
Confirm if the router was replaced or if the Wi-Fi name or password changed. If so, remove and re-add your device to the network.
Check for recent firmware updates. If there's one, your device might disconnect during the update; it will automatically connect to the network after the update. However, if your network is unstable, the connection might fail post-update. Then you'll need to remove and re-add the device.
Evaluate the Wi-Fi signal strength around your device. Poor signals may be caused by: a. there are several walls between the device and router; b. device is covered by a metal shell or there are metals nearby; c. interference from high-power appliances nearby, such as air conditioners and refrigerators.
Device location matters; if it's too far from the router (more than 5 meters) or obstructed, it may go offline.
If the device sporadically goes offline, but after restarting the router or re-pairing the device, the device returns to normal, router overload might be the cause. Consider upgrading the router or reducing connected devices.
Test with a phone hotspot to troubleshoot potential network issues.
How many devices can a wireless router connect to?
The capacity of a wireless router to connect devices depends on its specifications. Generally, a standard home router can connect to approximately 10 devices.
What should I do if my device goes offline after changing the router or resetting the network?
When you replace the router or switch to a new network provider, the network configurations change, causing the device to go offline. To resolve this, remove the device, reconnect it to the new network, and then add it again.
Note: Even if you set the SSID and Wi-Fi password of the new router to match the original ones, you still have to select the network and input the Wi-Fi password again when re-adding your device. If you don't, it can result in a connection failure. This is because routers encrypt the Wi-Fi password into a longer and more complex string to enhance security. After a router reset or replacement, even if you set the same password, the encrypted version changes. If you don't re-select the Wi-Fi and enter the password, the router will still receive the previous encrypted password, leading to connection timeouts.
How to configure the router as a DHCP server?
For most Routers:
If the DHCP function of the router is disabled, IP address conflicts may occur when multiple home devices are connected to the router. To solve this issue, perform these steps:
Go to the LAN page of the router.
Locate the DHCP setting option.
Enable DHCP.
Save setting.
For NETGEAR Router:
On the ADVANCED tab page, click WPS Wizard.
Choose Setup—LAN Setup.
Select Use Router as DHCP Server. Save setting.
In this way, the router is configured as a DHCP server. This prevents IP address conflicts that occur when multiple home devices are connected to the same network.
For ASUS Router:
In the Advanced Settings area, click LAN.
Click the DHCP Server tab.
Set Enable the DHCP Server to Yes. Save the setting.
In this way, the router is configured as a DHCP server. This prevents IP address conflicts that occur when multiple home devices are connected to the same network.
For TP-LINK Router:
In the lower-right corner of the page, click Setting. Set DHCP Server to On and save the setting.
In this way, the router is configured as a DHCP server. This prevents IP address conflicts that occur when multiple home devices are connected to the same network.
For D-LINK Router:
On the D-Link home page, click the Settings tab and select Internet.
Set My Internet Connection is to Dynamic IP (DHCP) and save the setting.
In this way, the router is configured as a DHCP server. This prevents IP address conflicts that occur when multiple home devices are connected to the same network.