About the Smart Dial
Our Hey abby Original (OG) edition gives users a high-tech, interactive growing experience.
Possible Issues
When you rotate the smart dial, the door won't open
the smart dial doesn't display anything when powered on (only applies to the OG edition)
Quick Solution
Try to power off the device (about 5 minutes) and then turn it back on, then check whether it is working properly, if still not working, please use the below steps.
Please note that the following steps involve terminal connecting. If you are unfamiliar with this area, we recommend contacting our support team for assistance.
Checking the terminal connection
Open the back panel
Remove the 8 screws and remove the back panel.
Check the indicator LED Light
If you notice that the indicator LED is illuminated, kindly ensure that the terminal is properly inserted and secure. You may need to reinsert it to resolve any loose connection issues.
If the LED is not illuminated, please reach out to our support team to replace the power module component.