If error codes pop up in your hey abby app (Android/IOS), refer to this list to understand what they mean and find the right fixes.
For IOS Users
1501: Connection Error
> solution: Try to delete the device and pair it again.
1505: Device Offline
> solution: Try to pair the device again.
11002: Device Removed
> solution: Try to pair the device again.
1512: Connection Timeout
> solution: First, double-check that your Wi-Fi is up and running smoothly. Once confirmed, try pairing the device again.
11005: Night Mode Error
> solution: To resolve this issue, remove the device from the app and then re-add it.
For Android Users
11001: Connection Error
> solution: Try to delete the device and pair it again.
10203: Device Offline
> solution: Try to pair the device again.
1508: Device Removed
> solution: Try to pair the device again.
50408: Connection Timeout
> solution: First, double-check that your Wi-Fi is up and running smoothly. Once confirmed, try pairing the device again.
11005: Night Mode Error
> solution: To resolve this issue, remove the device from the app and then re-add it.
Other Codes
500: Server Error
> solution: Please contact [email protected].
If you encounter any codes not listed here, don't hesitate to reach out to us for assistance.