FAQs of Hey abby grow box
All the answers you need before making a purchase of hey abby, contact our support team if you need more infomation.
Updated over a week ago


What is Hey abby Grow Box?

Hey abby is the #1 and possibly the only mass-produced automated hydroponic growing system for cannabis.

When did the product launch?

The project launched in 2020 and first went to market in 2022 via Kickstarter. In April 2022, Hey abby went into mass production and is ongoing.

Where is the company located?

The HQ and design center are in Costa Mesa, CA, and the supply chain center is in Shenzhen, China.

Which countries do you ship to?

Currently, we ship to the continental USA, Canada, and Australia. We have 5 warehouses located in LA, Houston, Edison, Melbourne, and Vancouver.

We are continuously expanding availability worldwide; stay tuned.

Where can I find reviews?

Click here for grower's reviews.

Click here for trust pilot reviews.

How does it work?

What plants can you grow with Hey Abby?

Most of our growers are growing cannabis, but you can also grow tomatoes, peppers, and herbs.

What is the yield?

OG Edition: Up to 8 oz dry flowers, and most first-timers can yield 4-6 oz.

420 Edition: Up to 6 oz dry flowers, and we estimate first-timers can yield 4-5 oz.

How many plants can you grow?

You can grow 1 plant, which is ideal for personal use considering the very high yield.

Do I need experience to grow?

No. 80% of our growers are first-timers, and the Hey abby app will guide you through the whole process.

What do I need to do during the growing period?

Change the water, add the pre-packed nutrient, and do a bit of plant training and trimming. It takes about 10 minutes of work per week.

How long does it take for the harvest?

It takes 3-4 months accordingly.

What is the success rate?

So far, it is about 85% and increasing.

Do you sell seeds and clones?

No, we only sell the grow box and supplies. You can get seeds and clones from local dispensaries/seed banks.

Can I start with seeds, and what type does Hey abby support?

Yes. Both seeds and clones and both photo and auto can be grown in Hey abby.

Where do I find the app?

Search Hey abby in the IOS app store or Google Play for the Android version.

What are the dimensions and growth dimensions?

Unit Dimensions: 15.75*15.75*48 inches

Grow Dimensions: 14.2*15.3*31.5 inches


Is it legal to grow in my state?

Please check local laws. A general reference can be found here.

Does Hey Abby consume a lot of energy?

Not at all. It consumes about 1KHW per day. In most states, your monthly electricity bill will be under $5.

Why the subscription model?

Just to make grow supplies and service more standardized so we can serve more growers and make the business model more sustainable. For the first grow, you get a free subscription, so it is risk-free to try it on.

What is included in the subscription?

For $75, you will receive a 3-month supply and one-on-one growing support from our in-house expert growers. Keep in mind that the first 3 months are free.

Can I grow without the subscription?

Yes, in general, but you need to do your own homework for the supplies.

Can I still use the product when the company is out of business?

Yes. We have a grower protection plan to protect our grower's best interest.

Why only 1 plant?

Due to the high yield, one plant is sufficient for most growers' personal use. The app can also support multiple Hey abby devices if needed.

Is it loud?

No, it runs about 40 dB, but it is better not to put Hey abby in the bedroom.

Do I need sunglasses to prevent eye strain?

No, the light will dim to the lowest level when you open the door to check the plants.

Is there any smell leak?

Hey abby comes with a custom-made carbon filter that uses two layers of activated carbon to remove most odors from the air. However, certain smells are a natural part of gardening and cannot be completely eliminated.

Will there be pests?

Hey abby provides a separate growing space for your plant, effectively isolating them from any potential pests. However, it is important to keep your grow box clean and free from pests.

Why do some models have a long lead time?

The newer model might be on pre-sale, and due to the high demand, the existing model can be short in supply sometimes. We are working hard on the supply chain to improve this. Check the updated lead time on the product details page.

Order Related

What is the payment Method?

  • Credit Card: Visa, Master Card, Amex, Discovery

  • Paypal

  • Amazon Pay

  • Crypto: Bitcoin, Ethereum

  • Financing:

    • Paypal installment

    • Breadpay

    • Klarna

    • Affirm (when you purchase from our Amazon store)

How do I qualify for financing?

At checkout, simply select Bread Pay (recommended) or Klarna and perform a soft check. The platform will then provide an offer.

Will the credit check impact my credit score?

Breadpay performs a soft credit inquiry to determine your eligibility, which will not impact your credit score. There is no hard credit check during the application process, the process takes about 1 mins at checkout.

What is the shipping time?

When the product is in stock, we process the order in 2 business days. It takes about 3-10 business days for the grow box delivery and 3-14 business days for accessories & parts delivery.

How do I find the tracking number?

You will receive an email notification with tracking information when the order has been shipped. You can also log into your account to view this tracking information.

How do I cancel the order?

Email [email protected] with your order number.

Can I return the product?

Yes, within 30 days with the original packaging. See details here.


1-year limited warranty.

Shipping Damage

File a claim here, our support team will provide a solution within 48 hours.

Authorized Sales Channel

Official Channels

Official Online store: heyabby.com

Please note we do not have any authorized 3rd party Amazon sellers.

Authorized Online Dealers

Dispensary Display

The Circle Long Beach:1755 Ximeno Ave, Long Beach, CA 90814

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