FAQs of Hey abby grow box

All the answers you need before making a purchase of hey abby, contact our support team if you need more infomation.

Updated this week

Basics

What is Hey abby Grow Box?

Hey abby is the #1 and possibly the only mass-produced automated hydroponic growing system for cannabis.

When did the product launch?

The project launched in 2020 and first went to market in 2022 via Kickstarter. In April 2022, Hey abby went into mass production and is ongoing.

Where is the company located?

The HQ and design center are in Costa Mesa, CA, and the supply chain center is in Shenzhen, China.

Which countries do you ship to?

Currently, we ship to the continental USA, Germany, UK (via Amazon), Canada*, and Australia. We have 6 warehouses located in LA, Houston, Edison, Melbourne, UK (Amazon Warehouse) and Vancouver.

We are continuously expanding availability worldwide; stay tuned.

*We are currently holding new grow boxes orders to Canada until further notice. Exisiting Canadian customers can still purchase accessories and subscriptions.

Where can I find reviews?

Click here for grower's reviews.

Click here for trust pilot reviews.

How does it work?

What plants can you grow with Hey abby?

Most of our growers are growing cannabis, but you can also grow tomatoes, peppers, and herbs.

What is the yield?

OG Edition: Up to 8 oz dry flowers, and most first-timers can yield 4-6 oz.

420 Edition: Up to 6 oz dry flowers, and we estimate first-timers can yield 4-5 oz.

How many plants can you grow?

You can grow 1 plant, which is ideal for personal use considering the very high yield.

Do I need experience to grow?

No. 80% of our growers are first-timers, and the Hey abby app will guide you through the whole process.

What do I need to do during the growing period?

Change the water, add the pre-packed nutrient, and do a bit of plant training and trimming. It takes about 10 minutes of work per week.

How long does it take for the harvest?

It takes 3-4 months accordingly.

What is the success rate?

So far, it is about 85% and increasing.

Do you sell seeds and clones?

No, we only sell the grow box and supplies. You can obtain seeds and clones from the reputable seed banks listed below, which have been proven reliable by thousands of Hey abby growers.

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Can I start with seeds, and what type does Hey abby support?

Yes. Both seeds and clones and both photo and auto can be grown in Hey abby.

Where do I find the app?

Search Hey abby in the IOS app store or Google Play for the Android version.

What are the dimensions and growth dimensions?

Unit Dimensions: 15.75*15.75*48 inches

Grow Dimensions: 14.2*15.3*31.5 inches

Concerns

Is it legal to grow in my state?

Please check local laws. A general reference can be found in our comprehensive guide to growing marijuana.

Does Hey Abby consume a lot of energy?

Not at all. It consumes about 1KHW per day. In most states, your monthly electricity bill will be under $5.

Why the subscription model?

Just to make grow supplies and service more standardized so we can serve more growers and make the business model more sustainable. For the first grow, you get a free subscription, so it is risk-free to try it on.

What is included in the subscription?

For $75, you will receive a 3-month supply and one-on-one growing support from our in-house expert growers. Keep in mind that the first 3 months are free.

Can I grow without the subscription?

Yes, in general, but you need to do your own homework for the supplies.

Can I still use the product when the company is out of business?

Yes. We have a grower protection plan to protect our grower's best interest.

Why only 1 plant?

Due to the high yield, one plant is sufficient for most growers' personal use. The app can also support multiple Hey abby devices if needed.

Is it loud?

No, it runs about 40 dB, but it is better not to put Hey abby in the bedroom.

Do I need sunglasses to prevent eye strain?

No, the light will dim to the lowest level when you open the door to check the plants.

Is there any smell leak?

Hey abby comes with a custom-made carbon filter that uses two layers of activated carbon to remove most odors from the air. However, certain smells are a natural part of gardening and cannot be completely eliminated.

Will there be pests?

Hey abby provides a separate growing space for your plant, effectively isolating them from any potential pests. However, it is important to keep your grow box clean and free from pests.

Why do some models have a long lead time?

The newer model might be on pre-sale, and due to the high demand, the existing model can be short in supply sometimes. We are working hard on the supply chain to improve this. Check the updated lead time on the product details page.

Order Related

What is the payment Method?

  • Credit Card: Visa, Master Card, Amex, Discovery

  • Paypal

  • Financing:

    • Sezzle (Recommended)

    • Paypal installment

    • Klarna

    • Affirm (when you purchase from our Amazon store)

How do I qualify for financing?

At checkout, simply select Sezzle or Klarna and perform a soft check. The platform will then provide an offer.

Will the credit check impact my credit score?

Breadpay performs a soft credit inquiry to determine your eligibility, which will not impact your credit score. There is no hard credit check during the application process, the process takes about 1 mins at checkout.

What is the shipping time?

When the product is in stock, we process the order in 2 business days. Each product detail page will indicate its next shipping date if it is in back-order.

How do I find the tracking number?

You will receive an email notification with tracking information when the order has been shipped. You can also log into your account to view this tracking information.

How do I cancel the order?

Visit contact us page and fill in the return form, our support team will handle in 2 business days.

Can I return the product?

Yes, within 30 days with the original packaging. See details here.

Subscription Activation

Each grow box purchase includes a 3-month supply and offers 1-on-1 support. The date automatically begins when you start your first grow, so even if you receive the box and don't start immediately, there's no need to worry. If you choose the 6-month or 12-month option, the additional grow supplies will be delivered to you separately.

Warranty

1-year limited warranty.

Shipping Damage

File a claim here, our support team will provide a solution within 48 hours. Please note that we can only initiate this process after you have completed the claim form. We require this information to communicate with our insurance company.

Price Guarantee

Hey abby offers a 30-day price guarantee for purchases made on heyabby.com. Learn more.

Gift Card

We offer E-gift cards for you to send to family and friends. These can be stacked and applied to an order, offering a flexible way to combine multiple credit cards and prepaid cards to complete the purchase.

Authorized Sales Channel

For your safety and to ensure you receive genuine Hey abby products, we strongly encourage you to only purchase from our official website or authorized retailers. By doing so, you can be confident that you are receiving an authentic Hey abby product, backed by our full customer support and warranty.

Official Channels

Official Online store: heyabby.com

Please note we do not have any authorized 3rd party Amazon sellers.

*Wayfair automatically adjusts prices, so the price tag may vary slightly from our official website.

*Each sales channel has its own inventory

Authorized Online Dealers

Trim Buddies LLC
Happy Hydro Hydroponic Store
Happy Hydro Hydroponic Store
Factory Pure logo image

Dispensary Display

The Circle Long Beach:1755 Ximeno Ave, Long Beach, CA 90814

(Display ONLY)

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